{"id":17106,"date":"2026-07-07T10:23:38","date_gmt":"2026-07-07T10:23:38","guid":{"rendered":"https:\/\/madeinomangate.com\/?post_type=factories&#038;p=17106"},"modified":"2026-07-07T10:23:38","modified_gmt":"2026-07-07T10:23:38","slug":"agoda-company","status":"publish","type":"factories","link":"https:\/\/madeinomangate.com\/ar\/factories\/agoda-company\/","title":{"rendered":"Agoda Company"},"content":{"rendered":"<h2 class=\"tw-text-[21px] sm:tw-text-[28px] lg:tw-text-[48px] tw-font-agoda-sans-stemless tw-font-normal tw-text-[#2D3748]\">See The World For Less<\/h2>\n<p class=\"!tw-text-inherit tw-mt-[20px] tw-mb-[26px] tw-text-[14px] md:tw-text-[17px] tw-text-[#2D3748] tw-font-agoda-sans-text tw-font-normal\">Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24\/7 customer support. \u00a0 Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.<\/p>\n<h2 class=\"tw-text-[21px] sm:tw-text-[28px] lg:tw-text-[48px] tw-font-agoda-sans-stemless tw-font-normal tw-text-[#2D3748]\">Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)<\/h2>\n<p class=\"!tw-text-inherit tw-mt-[20px] tw-mb-[26px] tw-text-[14px] md:tw-text-[17px] tw-text-[#2D3748] tw-font-agoda-sans-text tw-font-normal\">\n<p class=\"!tw-text-inherit tw-mt-[20px] tw-mb-[26px] tw-text-[14px] md:tw-text-[17px] tw-text-[#2D3748] tw-font-agoda-sans-text tw-font-normal\">For the period: 1 January 2023 to 31 December 2023.<\/p>\n<p>Complaints received in the EEA: 14,539 from 3,231,276 partners.<\/p>\n<p>Complaints received were related to the following areas:<\/p>\n<ul class=\"tw-list-disc tw-ml-[30px]\">\n<li>59% receiving\/charging payment.<\/li>\n<li>21% payment system logic.<\/li>\n<li>17% property inquiry\/update request.<\/li>\n<li>2% system issues\/bug related.<\/li>\n<li>1% property content related.<\/li>\n<\/ul>\n<p>We resolved 100% of the complaints in 2023, of which:<\/p>\n<ul class=\"tw-list-disc tw-ml-[30px]\">\n<li>50% of the cases were resolved within 3 days.<\/li>\n<li>25% of the cases were resolved within 4-7 days.<\/li>\n<li>25% of the cases required 7 days or more for resolution.<\/li>\n<\/ul>\n<p>From January 2023 to date, no mediation cases have been filed by any partner in the EEA.<\/p>\n<p><a href=\"https:\/\/www.agoda.com\">Our Website<\/a><\/p>\n","protected":false},"featured_media":17116,"template":"","sectors":[293],"class_list":["post-17106","factories","type-factories","status-publish","has-post-thumbnail","hentry","sectors-hotels-resorts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - 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